At Herbe Cosmetic (herbecosmetic.com), customer satisfaction is important to us. Due to the hygienic and sensitive nature of cosmetic and skincare products, we have specific return and refund guidelines.
Please read this policy carefully before placing an order.
1. Return Eligibility
We accept returns only under the following conditions:
✅ Product received is damaged
✅ Wrong product delivered
✅ Product is defective
✅ Product is expired upon delivery
To qualify for a return:
- The item must be unused and unopened
- Original packaging must be intact
- Return request must be made within 48 hours of delivery
- Proof (clear photos/videos) must be provided
2. Non-Returnable Items
For hygiene and safety reasons, we do NOT accept returns for:
❌ Opened or used cosmetic products
❌ Change of mind
❌ Allergic reactions (customers must check ingredients before purchase)
❌ Shade mismatch (please review product details carefully)
❌ Products damaged due to misuse
3. Cash on Delivery (COD) Orders
For COD orders:
- Please check the package condition at the time of delivery.
- If the parcel appears damaged externally, inform the courier immediately.
- Once the parcel is accepted and opened, return requests must follow our 48-hour policy.
If a customer repeatedly refuses confirmed COD orders, Herbe Cosmetic reserves the right to restrict future COD purchases.
4. Return Process
To request a return:
- Contact us within 48 hours of delivery.
- Email: info@herbecosmetic.com
- Provide:
- Order number
- Clear photos/videos of the issue
- Description of the problem
Our team will review your request within 2–3 business days.
5. Refund Policy
If your return is approved:
- Refund may be issued as:
- Store credit, OR
- Bank transfer (if applicable)
Refund processing time:
- 5–7 business days after approval
Delivery charges are non-refundable unless the error was on our side.
6. Exchange Policy
We offer exchanges only for:
- Damaged items
- Wrong items delivered
Exchange is subject to stock availability.
7. Important Notice About Skin Reactions
Cosmetic products may react differently depending on skin type. We strongly recommend:
- Performing a patch test before full application
- Reading ingredient details carefully
Herbe Cosmetic is not responsible for individual allergic reactions.
8. Cancellation Policy
- Orders can be cancelled before dispatch.
- Once shipped, orders cannot be cancelled.
9. Contact Us
For return or refund assistance:
Herbe Cosmetic
📧 info@herbecosmetic.com
📍 9 Number Multan, Pakistan