Thank you for shopping with Herbe Cosmetic (herbecosmetic.com). We aim to deliver your beauty essentials quickly and safely across Pakistan.

1. Shipping Coverage

We currently ship nationwide across Pakistan.

Delivery is available in:

• Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.)
• Smaller cities and towns (subject to courier availability)

2. Shipping Charges

Shipping is free.

3. Delivery Time

Estimated delivery times:

• Major Cities: 2–4 working days
• Other Cities: 3–6 working days
• Remote Areas: May take longer depending on courier service

Delivery timelines may vary due to:

• Public holidays
• Weather conditions
• Courier delays
• High order volume

We are not responsible for delays caused by third-party courier companies.

4. Order Processing Time

• Orders are processed within 1–2 working days after confirmation.
• COD orders may require phone or WhatsApp confirmation before dispatch.

Orders placed on weekends or public holidays will be processed on the next working day.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Important notes for COD:

• Please ensure your contact number is active and reachable.
• Orders may be cancelled if confirmation is not received.
• Repeated refusal of COD orders may result in restriction of future COD services.

6. Order Tracking

Once your order is dispatched:

• You may receive a tracking number via SMS or WhatsApp (if available).
• You can track your parcel through the courier’s tracking system.

7. Delivery Attempts

• Courier companies typically make 2–3 delivery attempts.
• If the parcel is returned due to unavailability or refusal, future orders may require advance payment.

8. Damaged Parcels

If your parcel appears damaged:

• Inform the courier immediately at the time of delivery.
• Contact us within 48 hours with photos/videos.

Claims made after 48 hours may not be accepted.

9. Incorrect Address

Customers are responsible for providing accurate shipping details.

Herbe Cosmetic is not responsible for delivery issues caused by incorrect addresses or contact numbers.

10. Contact Us

For shipping-related queries:

Herbe Cosmetic
📧 info@herbecosmetic.com
📍 9 Number Multan, Pakistan